We are currently searching for qualified Customer Care Assistants to join our Draper, Utah office team.

This position provides Convina customers with the best possible service and expertise to ensure that they get the most out of our service. Convina is committed to providing a degree of customer satisfaction that is unparalleled in the industry.

Qualified candidates must exhibit professionalism, a service-oriented attitude, and enthusiasm. Your professional phone etiquette and strong multitasking ability will help qualify you for the responsibility of answering and directing customer inquiries via phone, email, and online chat.

Requirements

• Must have 3+ years customer service and telephone support experience within the IT Industry.
• General PC knowledge and familiarity with MS Outlook, MS Word and MS Excel.
• Must be detail oriented, quality focused, and have excellent oral and written communication skills.
• May be required to carry a pager in the event of any escalations.
• Bi-lingual (Spanish) a plus, but not required.
• College Degree preferred.

Work Environment

Convina promotes a flexible, high-productivity work environment. Our employees take pride in delivering the highest quality output for both customer and internal projects. Convina is a team environment where projects move forward quickly. We encourage open communication and strive to cultivate an atmosphere of transpency between management, employees, and our customers.

Convina's fast-paced development process is both challenging and rewarding. Our employees can expect to work on many different projects in a single day. Projects range from small, basic websites to enterprise level web applications. Designers, developers and marketing experts combine skills, experience, and expertise to produce high-value results for our customers.

Location

All Convina employees work together at our Draper offices with a short commute from both Salt Lake and Utah Counties.

Schedule

Schedules are flexible. Most employees work Monday to Thursday 8 AM to 6 PM plus 4 hours of flex time.

Benefits

Convina employees enjoy a variety of benefits including:

• Competitive Salaries
• Company-sponsored Medical Benefits
• Paid Holidays and Vacation
• Education/Training Reimbursement

How to Apply

Send your resume and portfolio examples to careers@convina.com.